Shipping and Delivery in the UK and Northern Ireland

Midland Stone Shipping and Delivery Policy

Goods can be collected from our location or we can organise delivery using the following method:

  • Pallet Network – this is 24-48 hour service.
  • Tipper Truck – end customer must insure there is adequate room to turn etc.
  • Articulated Truck – this is based on the use of a mobile forklift and again you need to insure that adequate space is available to turn etc.

RETURNS POLICY

Please note that the return or rejection of products which we have correctly supplied is costly. When in doubt about colour and form of a product please ask for samples prior to placing an order. Samples can be provided at minimal cost.

Please note that the return or rejection of products which we have correctly supplied is costly. When in doubt about colour and form of a product please ask for samples prior to placing an order. Samples can be provided at minimal cost.

• Any order cancellation must be made prior to product despatch.

• In the event that the customer wishes to cancel an order and the correct order has been despatched, the return cost of the product will be at expense of the customer. If a product is returned and we find that the incorrect product was initially delivered or indeed that the product supplied was faulty we will exchange the product as soon as possible at no extra charge.

• All other delivery is non-refundable. Where a product is to be returned, delivery will be charged at £55 per pallet and £15 per smaller packaged items, VAT included.

• Returned items will be subject to a restocking charge of 10% of the original order less the cost of delivery.

 

Important: Please take time to inspect packages prior to signing for the goods; we will not accept responsibility for damaged goods that have been signed for.

Browse our colourful range of glass chippings, coloured beads and polished cobble stones on our online store now. 

Contact us today for friendly advice
and product information.

+44 1 512 510 190

CONTACT US